Frequently Asked Questions
Questions before you land? Find quick answers about Hangar at Bergstrom’s apartment features, community spaces, leasing details, and everyday living in Southeast Austin. If you need more information, the leasing team is happy to help you take the next step.
You can request a tour anytime from our Schedule a Tour page. Choose between an in-person tour, virtual walk-through, or self-guided visit and our team will confirm the details by email.
Rent covers access to all resident amenities and general community maintenance. Utilities and optional add-ons like reserved parking or storage are billed separately — a leasing agent can walk you through the full breakdown for the home you're considering.
Yes — we love pets! Weight limits, breed restrictions, and pet fees vary by community. Visit our Pet Policy page for the full details before you apply.
Once you find a home you love, submit an application through the Apply Now page. You'll be asked for basic personal, employment, and residence history, along with a small application fee. Most applications are reviewed within one to two business days.
Standard leases run 12 months. Short-term options may be available depending on inventory — reach out to our leasing team to confirm current availability and pricing.
Yes. Residents can choose from on-site parking options including covered, uncovered, and reserved spots. Availability and monthly pricing vary — ask a leasing agent about current options.
Residents can submit and track maintenance tickets 24/7 through the online resident portal on our Resident Access page. For urgent issues after hours, please call the office line and follow the emergency prompts.
We're happy to help — visit our Contact Us page for our phone number, email, office hours, and directions.
Still Have Questions?
Our team is a phone call or message away. Reach out and we'll get back to you promptly.